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What are the service response times in the event of a failure?
What are the service response times in the event of a failure?
Corinna Hahnefeld avatar
Written by Corinna Hahnefeld
Updated over a week ago

Overall, our monitoring service automatically checks various measured values every 30 seconds to 5 hours.

The front end of the application is checked every 5 minutes.

If an error does occur, we differentiate the service response times depending on the degree of failure or error, as follows:

  • Defect that completely prevents operation: 8 hours

  • Defect that partially prevents operation: 2 working days

  • Minor defect: 8 working days

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